Custom Order Policies

When time allows I am open to custom orders.  When inquiring about custom orders, the more information you have for me the better (example:  color, dimensions, textures, basically anything information that will make it easier for me to make the item the way you want it).  I do reserve the right to decline custom orders and will be quite honest when I’m not interested or available.  If I am interested, please be patient once we’ve discussed your request as I determine design specifics, materials, tentative timeline and price.  It may take anywhere from a day to a week to get the information together to provide you with an estimate.

Payment for Custom Orders

A non-refundable deposit is required once we have reviewed and confirmed estimate details.  Please understand I do my very best to give an accurate estimate but there are multiple factors in determining this, time being one of them.  Therefore, on some occasions your final purchase price may vary slightly.

PLEASE NOTE:  Estimate’s do not include shipping.

Be a part of the process

Some people like to be a part of the creation process, meaning they love to see pictures and videos during the creating process with any comments I might have throughout.  If this is something you are interested please let me know in advance and I’d be happy to include you in the creation process.  Any pictures and video that I provide will be unedited candid home shots.  This is a free service.

Refunds on Custom Orders

I do not offer full refunds on custom orders since they are created specifically for you.  However, in some instances I may allow a partial refund.  This would be the total minus the shipping and the non-refundable deposit.  This is handled on a case by case basis.  Please contact me for further details.

In the case a refund is allowed:

  • Refunds will be issued once I receive your returned purchase.
  • A tracking number will need to be provided to me when returning your package.
  • All items must be in clean, original, undamaged and sellable condition.
  • All shipping costs are your responsibility.

Thank you for your interest in my jewelry and crochet skills.  I am honored by your consideration.

If you have any questions at all about Custom Order Policies, please contact me.

Happy Shopping!  Hugs, TerryO

Information subject to change/renewal with out notice.